Take Route 9 West. 2.3 miles past the Mall at Chestnut Hill take the exit (a slight right) towards Chestnut St. Turn left onto Chestnut Street and after 0.2 miles we are on the right.
From Route 128 / Interstate 95
Take exit 36A onto Route 9 East. Take the first exit towards Chestnut Street/Upper Falls Waban. A right onto Ellis St, for 0.6 miles, will bring you to Chestnut St. Take a right onto Chestnut St and the shop is almost immediately on your right.
|Tuesday – Friday||10 am – 6 pm|
|Saturday||9 am – 5 pm|
|Monday||10 am – 5 pm|
|Tuesday – Friday||10 am – 6 pm|
|Saturday||9 am – 5 pm|
Is my order taxable?
In accordance with state laws, items including rent are taxable for residents of Massachusetts, Connecticut, and New York, as well as all in-store transactions. All other states are not charged tax.
Non USA orders are exempt from state tax. However, the customer is responsible for all customs, duty, import, and brokerage taxes imposed by the destination country.
How long does shipping take, and how much does it cost?
Our Shipping Department is open Monday through Friday. We offer FedEx Next Day, 2nd Day, and Standard shipping rates. Standard orders normally ship via USPS Priority Mail (2-3 business days), USPS First Class Mail (2-8 business days), or FedEx Ground (1-6 business days).
Larger items such as instruments will ship via FedEx and cannot be delivered to a PO Box. If ordered before 12PM EST on a weekday, most Standard orders for in-stock items (excepting instruments) will normally be shipped out that same day, or the next business day at the latest. Sales and rental instruments may require 3-5 business days to prepare before shipping, though we do our best to ship them out sooner.
Note Saturday and Sunday delivery is not available for Next Day and 2nd Day shipping; for example, a Next Day Air order placed Friday will not arrive until the following Monday. Here is a complete list of domestic shipping rates. Some orders to Alaska, Hawaii, Puerto Rico, APO addresses, and US Protectorates may require a shipping quote. All orders outside the United States require a shipping quote.
Shipping quotes are calculated based on the size, weight, and destination of the package. Customers are welcome to call 800-359-9351 for a shipping quote, or simply place an order via www.johnsonstring.com. You will receive a shipping quote via email within 1 business day, at which time you can decide to accept the quote and supply payment for the order.
What do I do if an item arrives broken, or is defective?
We will replace defective items or items damaged in shipping; simply give us a call within 30 days of your original order, and we'll send a replacement at no charge. We will usually ask that you return the defective item to us; we can either send a prepaid postage label, or simply reimburse you for your shipping costs when we receive the defective item.
Unfortunately we cannot provide a refund or exchange for any string that has been installed on an instrument.
Return your defective item(s) with a copy of the original invoice to the following address:JSI Returns
How refunds are processed
While we try to process refunds as quickly as possible, sometimes it may be a few weeks before your refund appears on your credit card statement. If you have any questions about returns or our return policy, feel free to call (800) 359-9351.
What if I'm not happy with an item? Can I return it?
Items purchased in one of our stores may be returned to the store within 30 days for a refund or exchange, no questions asked. If you purchased an item from us online or over the phone, you can ship it back within 30 days of purchase for a refund or exchange.
Return your item(s) in original condition with the original packaging and including a copy of the original invoice to the following address:JSI Returns
What if I'm looking to purchase an instrument?
Our helpful sales staff is available during regular business hours, Monday through Saturday, and can take you through the entire purchasing process step-by-step, including setting up in-home trials through the mail. For customers coming in to the store, please call ahead for an appointment, as our sales staff can be quite busy on Saturdays and during peak times of the year. Here is information about the instruments and outfits we have for sale, or contact one of our sales associates.
I'd like to have my violin, viola, cello, or bow appraised. Where should I start?
Carriage House Violins, the instrument sales division of Johnson String Instrument, offers an appraisal service for violins, violas, cellos and bows. We do not offer bass appraisals at this time.
Insurance coverage is the most common purpose for an appraisal. The assessed value is a "replacement value" or the cost at which the instrument could be replaced, with something similar, within a limited time period. This service is available when we are in agreement with the established attribution.
Appointments are required, and a minimum of 2–3 business days are needed for examining your instrument or bow for appraisal. Please contact:
Carriage House Violins
Do you consign used instruments, purchase them, or accept them as a trade-in?
We consign or purchase instruments on a case by case basis. To inquire about arranging a consignment evaluation for your instrument, call Carriage House Violins at (800) 359-9351 or email email@example.com.
If you are trading in an instrument purchased at JSI, the instrument trades back for 100% of your purchase price, minus any needed reconditioning. Trade-in value for instruments not purchased at JSI is at the discretion of the Sales Department - feel free to contact Carriage House Violins or email firstname.lastname@example.org. Our sales page has more information about purchasing instruments and bows from JSI.