In-Store Rentals at Johnson String Instrument
Our back to school rental process looks a little different this year. In order to adhere to both state occupancy requirements and to follow CDC guidelines, we have a few new precautions in place to keep you, your families, and our employees safe:
| Monday | Storefront Closed. Phones Open. |
| Tuesday - Friday | 10 am - 6 pm |
| Saturday | 9 am - 5 pm |
For your safety as well as our staff, there will be no in-store trials of rental instruments at this time.
Don’t worry! All of our instruments are set up to the same exacting standards by trained luthiers in our in-house rental workshop. We take pride in the quality of every instrument in our rental fleet so while every instrument sounds different, there are no bad instruments!
Our store occupancy is limited at this time. To show consideration for other customers, please limit your party to two people.
Haven’t been to our storefront recently? Learn more about what to expect.
There will be longer wait times this September in order to make sure we keep everyone safe and comply with CDC guidelines. Skip the line and order online with convenient shipping options. We also offer FREE curbside pickup!
| Monday | No Curbside Service |
| Tuesday - Friday | 10 am - 5 pm |
| Saturday | 9 am - 4 pm |
Not sure what option is best for you? Give us a call or email us at info@johnsonstring.com.
| Monday | 10 am - 5 pm |
| Tuesday - Friday | 10 am - 6 pm |
| Saturday | 9 am - 5 pm |
Want to learn more about your rental options? Check out everything our Right Start Rental Program has to offer.
Our Storefront is Open to Customers
| Monday | Storefront Closed. Phones Open. |
| Tuesday - Friday | 10 am - 6 pm |
| Saturday | 9 am - 5 pm |
| Monday | 10 am - 5 pm |
| Tuesday - Friday | 10 am - 6 pm |
| Saturday | 9 am - 5 pm |
| Monday | No Curbside Service |
| Tuesday - Friday | 10 am - 5 pm |
| Saturday | 9 am - 4 pm |
What has changed?
- Our storefront has been reorganized to facilitate social distancing.
- All employees and customers are required to wear a mask. Don’t have one? We’ll provide one for you!
- All customers will be asked to wash or sanitize their hands when they enter the store and have a contactless temperature check.
- For your safety as well as our staff, there will be no in-store trials of rental instruments at this time. We thank you for your understanding.
What hasn't changed?
- Our high quality rentals for every level
- Our incredible selection of sheet music, strings, accessories, cases, and more
- Our dedication to our amazing customers
Curbside Pickup is Now Available!
| Monday | No Curbside Service |
| Tuesday - Friday | 10 am - 5 pm |
| Saturday | 9 am - 4 pm |
| Monday | 10 am - 5 pm |
| Tuesday - Friday | 10 am - 6 pm |
| Saturday | 9 am - 5 pm |
For Rental Transactions & General Purchases from Johnson String Instrument
For rental transactions or if you are purchasing strings, sheet music, accessories, or cases:
- By phone: tell the customer service representative that you would like curbside pickup.
- Online: choose “Curbside Pickup” as your delivery option.
Please wait for an email from our staff informing you when your order is ready. Most orders are available for same day or next business day pickup.
For Trial Returns/Request or Repair Pickups/Drop-offs from Carriage House Violins
If you are requesting or returning a trial instrument or picking up a repair:
- If you are requesting a trial, a salesperson will contact you to coordinate pickup.
- If you are picking up or dropping off an instrument or bow for repair, please give us a call at 617-262-0051 x0 to schedule an appointment.
- Once you’ve arrived, dial 617-262-0051. Listen to the phone tree options or dial extension 655 for further assistance.
Johnson String Instrument and Carriage House Violins are complying with state protocols for safe business practices, including but not limited to:
- Reconfigured work spaces to allow for social distancing
- Encouraging remote and telework when possible
- Screening staff daily before opening
- Providing all staff with masks and gloves
- Stocking all departments with adequate cleaning products and disinfecting shared surfaces between uses
- Washing hands in between all transactions
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