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Important Update

To our loyal customers,

Both Johnson String Instrument and Carriage House Violins are affected by the Massachusetts governor’s advisory to close all non-essential businesses. We know music is as essential to you as it is to us, and we are doing everything we can to continue serving you during this time.

While we are currently unable to welcome you into our storefront, we are fulfilling orders placed through our website and over the phone. The health of our customers and staff is our number one priority. To help keep everyone safe, we have put the following measures in place:

  • We are paying all of our staff during this two-week period and all who currently receive benefits will continue to do so.
  • All customer-facing and administrative staff have the capability to work from home and will be providing the same level of service you are accustomed to.
  • Phones and LiveChat will be available during normal business hours and we remain available by email 24/7.
  • Our Carriage House Violins salespeople are not in the shop during this time but are available by phone or email to discuss your instrument needs.
  • Following the recent Commonwealth of Massachusetts guidelines for essential services, we have minimal staff in our fulfillment center observing strict social distancing and safe handling protocols.

During this time, please note that instruments and bow repairs and rental services such as changing strings will not be available for the safety of our customers and our staff. We appreciate your understanding.

While you are social distancing, keep checking our social media and website for important updates, livestreams and news from local musicians, and some familiar staff faces.

We’re all in this together. Keep making music together in whatever way you can. We look forward to when we can all do so together in person once again.

Sincerely,
Adam Johnson
President and CEO, Johnson String Instrument

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